FAQ
Getting Started
No you don't. However registering with the POS Centre entitles you to exclusive offers, discount codes and other perks which are not associated with our regular customers.
If you would like to register, click the blue box, entitled 'Get Exclusive Offers' at the top of this website.
There are a number of different ways you can search for an item. Firstly, if you know exactly what you are after you can either search under our 'Products' drop down menu, which list a range of our popular products. If you can't find the item within that menu, you could also use our 'Search Bar' across the top of the website. If you looking for some inspiration for your store, visit the 'Categories' section where we have broken down our products into a range of options. If you still can't find what your looking for, don't hesitate to contact our Customer Support team on 0845 070 4211.
Placing an Order
Once you have your item/s in your shopping basket, you can then increase the quantity by entering the desired amount in the Quantity field.
Clicking on the ‘Continue Securely’ button will take you to the checkout area where you can select the correct delivery and billing address for your order. Once you have chosen the delivery method and clicked on the ‘Continue’ button you will be taken through to the secure payment page.
No. There is no minimum order required while £12 minimum + VAT standard delivery charge applies.
HL POS Centre currently accept the following payment options:
Visa
Mastercard
Maestro
Yes you can, when you have items in your cart, if you click view cart there is a drop down option for Order Instructions. Please add reference numbers and order notes here.
If you can't find what your looking for, please don't hesitate to contact our Customer Service team on 0845 070 4211.
You can also download our digital catalogue where you can find a full range of our products.
Please see our Privacy Policy & Terms and Conditions page.
Whilst HL POS Centre do not directly offer a finance solution we do work with Complete Leasing Solutions (CLS), who can offer a range of finance options. Click here for further information and to download finance material from CLS.
Delivery & Returns Information
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it costs, delivery options and applicable taxes. At this time, you will also be sent a confirmation of your order by email.
As the UK’s leading manufacturer and supplier we are able to carry extensive stocks.
We currently have over 900 different products available for immediate delivery*.
Orders must be placed before 2.30pm for next working day delivery*.
Our shipping rates are calculated based on product weight.
They are as follows:
0kg - 15kg = £14.40 inc VAT
15.1kg - 20kg = £18.00 inc VAT
20.1kg - 30kg = £25.20 inc VAT
30.1kg - 40kg = £30.00 inc VAT
40.1kg - 50kg = £36.00 inc VAT
50.1kg - 60kg = £42.00 inc VAT
60.1kg - 70kg = £48.00 inc VAT
70.1kg - 79kg = £54.00 inc VAT
80kg and up = £78 inc VAT
HL POS Centre deliver across the UK, including Scotland, NI**.
However please note that some postcodes in these areas will be subject to a two-day service due to location.
** Surcharge applicable to NI and Scottish Highlands
Unless otherwise stated on the individual item information page, we aim to dispatch confirmed orders received before 2:30pm on a Next working day service arriving any time up until 5:00pm*
* this may be affected by local or travel conditions beyond our control.
In the unlikely event of a return please contact us using the below information and we will be pleased to help you.
HL Display (UK) Ltd
1-2 Horsecroft Road
The Pinnacles
Harlow
Essex
CM19 5BH
E-mail: sales@poscentre.co.uk
In some circumstances we may be able to cancel your order and offer a refund, please email sales@poscentre.co.uk for further details.
Returns are subject to a 20% restocking charge.
Please email sales@poscentre.co.uk to request a new product. We may ask for photographic proof of the faulty product and ask you to send back the original product.
HL POS Centre stand by the products we offer, should you receive a faulty product please contact our customer services team within 7 days of receipt and we will do all we can to assist.
There maybe a small window of time from receipt of your order and dispatch where we can make amendments to your order. If you discover an error please let our customer services team know and they will do what they can to assist.
If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. You should have received a card from the courier explaining this. If having tried your neighbours your parcel is still missing, please contact us within 5 working days of expected receipt date and we will investigate further.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.