12. Returns and Custom Goods
No returns will be accepted without the Sellers prior authorisation. There is a re-stocking charge of 15% of the value of the goods returned plus all carriage charges that have been incurred. Notification of damage or shortage must be received within 2 days of receipt of goods. Custom made or modified products are non-returnable. No returns of any nature will be accepted after 60 days from despatch date. Please note that it is the customer's responsibility to check that goods are received in good condition prior to signing carriers delivery note.
13. Cancellations
If you have ordered by internet, under the Distance Selling Regulations, you have a statutory right to cancel your order within seven working days and receive a full refund for any delivery. This does not apply to items personalised or made to your specification for which, once your order has been received we will not accept any cancellation. To cancel you should email Customer Services at sales@poscentre.co.uk or write to us using the address in our 'Contact Us' section within seven working days commencing the day after the day of delivery of your item(s). Where an order cannot be cancelled a refund may be given subject to our returns policy at section 12
